Finance sector

CASE STUDY
The financial services company, operating an extensive data network (IP VPN) and traditional PABX-based voice services. 

As a result of strong pressure to reduce operating costs and the need to replace old PABX-es, Client considered investment in a modern IP telephony system and the use of existing WAN for voice services purpose.
Customer Challenge
The client considered the various options of investment in IP telephony and solutions tailored to his needs, while seeking the answers to the following questions:

- Will the implementation of this system have a business justification?
- Will the investment in IP telephony be financed by the cost saved on intercompany calls?
- What other financial and non-financial benefits can bring the IP telephony implementation?
- Are the draft schedules and budgets  realistic?
Audytel Support

Audytel task was to prepare an analysis of several scenarios for implementation and to estimate of capital expenditures and anticipated benefits. In addition, Audytel analyzed the business effectiveness factors (NPV and IRR) and the risks of the project .

Preliminary assessment of the project indicated, that the savings resulting from free calls within the organization will not be sufficient to finance the investment, but after a more detailed examination it appeared that:

- Implementing a uniform  IP telephony system throughout the organization will increase productivity of workers,

- Centralized management of infrastructure will reduce the cost of local telephone support and improve the safety,

- Centralization of connecting to the PSTN network will result in a very large cost savings.
Customer Benefits:

- Reliable estimates of costs and benefits associated with the project, allowing reliable analysis of its profitability;
- Minimizing the risk associated with an incorrect estimate of the benefits of implementation;
- Rapid support allowed to quickly initiate multi-million project.